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Cancellation Policy

We understand that plans can change, and we strive to accommodate our clients' needs. To manage our resources and commitments effectively, we have established the following cancellation policy:

  1. Notice Period

    • Cancellations must be made at least 48 hours before the scheduled event to avoid any cancellation fees.

  2. Cancellation Fees

    • Cancellations made within 24 to 48 hours of the event will incur a fee of 2 hours per attendant in accordance with the contract.

    • Cancellations made within the same day of the event will incur a fee of 50% of the total booking cost.

  3. Refunds

    • Any deposits paid will be refunded in accordance with the above schedule, minus any applicable cancellation fees.

    • Refunds will be processed within 7 business days of the cancellation request.

  4. Rescheduling

    • If you need to reschedule your event, please contact us as soon as possible. We will do our best to accommodate your new date, subject to availability. Rescheduling within the same day of the event may incur additional fees.

  5. Force Majeure

    • In the event of unforeseen circumstances beyond our control (such as natural disasters, government restrictions, or other emergencies), we will work with you to reschedule your event without any additional fees or provide a full refund.

  6. Contact Information

    • To cancel or reschedule your event, please contact us with the information found in the footer below. Written confirmation of the cancellation or rescheduling is required.

 

We appreciate your understanding and cooperation with our Cancellation Policy. For any questions or further information, please do not hesitate to reach out to us.

 

This policy provides clear guidelines for cancellations, helping to manage client expectations and ensure smooth operations.

  • What should we know about insurance coverage for our event?
    We are covered in all areas of the business.                                                             For Valet Parking, we have: --- Legal Liability and Garage Keeper Liability ---                                             To cover our customers, their cars and your private property. For Shuttling insurance, we provide a parking area near by the site and shuttle the guests by vans from the parking area to the site of the event and that require a special insurance that would cover the guests and the shuttling vans within the given parameters. We're licensed to do business in every city as well to ensure that no event will be met with legal troubles. Of course, we also have workman's compensation insurance to cover our employees.  
  • How much does Cedars Parking charge for their services?
    The pricing for Cedars Parking valet services varies depending on the specific needs of each event. Factors such as the distance traveled, the number of employees required, the necessary adjustments we make to accommodate the event and its location, and the anticipated guest count all contribute to the overall cost. The best way to receive an accurate quote for your event is to contact us either by email, phone number, or by filling out a contact form. Every event is unique, and we will work with you to provide a customized pricing package that meets your specific requirements.
  • Where do you provide your services?
    Our extensive service are positioned in key metropolitan areas, namely Los Angeles, Orange County, and San Diego. These locations ensure optimal coverage and accessibility for our valued clients. Rest assured, our commitment to quality and customer satisfaction remains unwavering across all our operational hubs.
  • What types of events do you cater to?
    We cater to a wide range of events, including weddings, corporate events, private parties, and more. Whether it's a hotel venue or your own backyard, we will show up to ensure your events go as smoothly as possible. For more information, check out our services tab or contact us below!
  • How far in advance should I book your services?
    We recommend booking as early as possible, especially for popular dates, to ensure availability and adequate planning time. Our goal is to make your goals and events as easy as possible to accomplish. By confirming a quote with us in advance, we can promise you one less thing to worry about.
  • Do you offer customizable packages/Is it possible to request specific items or services?
    Yes, we offer customizable packages to meet your specific needs and preferences. We work closely with you to ensure your event is tailored to your vision. Our team will go above and beyond to provide a memorable experience for both you and all guests present.
  • Are there any additional fees I should be aware of?
    Any potential additional fees will be discussed upfront during the quote process. These may include overtime, special equipment, or unique setup requirements. (See Void Contract Policy for more information.)
  • What is your cancellation policy?
    Our cancellation policy varies based on the timing and specifics of the booking. Please refer to our Services Tab to view more information or contact us directly for more details.
  • Do you provide on-site coordination?
    Yes, we offer on-site coordination and provide a manager to every location to ensure everything runs smoothly during operating hours. Our team will typically show up early to be there to manage all aspects of the setup and execution.
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